FAQ | Gables Lakefront Resort Taupo – Your Questions Answered

What are your check-in and check-out times?

Check-in is available from 2:00 p.m., and check-out is required by 10:00 a.m..
Our reception closes at 8:30 p.m. — if you expect to arrive later, please contact us in advance to arrange a late check-in.
Early check-in may be possible if arranged beforehand, and luggage storage is available. Late check-out can also be arranged, subject to availability.
What is your cancellation policy?

Our cancellation policy is outlined in your booking confirmation.
Generally, pre-paid or non-flexible bookings are non-refundable.
Flexible bookings may be cancelled up to 48 hours prior to the 2:00 p.m. check-in time.
Please refer to your confirmation for specific terms.
Do you allow pets?

Unfortunately, we are unable to accommodate pets.
However, certified service dogs are welcome — please contact us in advance to make the necessary arrangements.
What is your smoking policy?

In accordance with New Zealand’s Smokefree Environments and Regulated Products Act, our property is 100% smoke-free and vape-free.
Smoking or vaping is strictly prohibited in all indoor areas. Guests found smoking or vaping indoors will incur a cleaning fee.
Designated outdoor areas may be available, provided they comply with the Act.
Do you offer rooms with disability access?

Yes, we have accessible rooms available. Please contact us for more information or to discuss your specific requirements.

Is Wi-Fi included?

Yes, we provide complimentary unlimited Wi-Fi for all guests.
Are there laundry facilities?

Yes, we offer self-service laundry facilities for guests’ convenience at a charge of $5.00.
Do you have hot tubs, pools, or spa facilities?

Yes, we have private hot pools available for guests to enjoy.
Is parking available?

Yes, we offer free onsite parking, including spaces for small boats and trailers.
Do you host events or meetings?

No, we do not host events or meetings at our property.

Do you have an on-site restaurant or bar?

No, we do not have an on-site restaurant or bar, but we offer a 10% discount at selected partner restaurants nearby.

Do you offer airport shuttles or transfers?

We do not offer a complimentary airport shuttle, but transfers can be arranged upon request. Please contact us in advance to book.
Is there a car service available?

No, unfortunately, we do not offer a car service.

What benefits do I get when booking directly?

When you book directly with us, you enjoy:
• Early check-in from 12:30 PM
• Late check-out until 11:00 AM
• A 10% discount at selected local restaurants.
How do I redeem special offers or promo codes?

To redeem special offers or promo codes, enter the code LOYALTY5 at booking to receive an additional 12% discount.

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